RATE – Remote Agent Telephonic Enrollment
You received this email on Saturday, but there was a typo.
- The correct Broker Support number is (866) 822-1339.
WellCare apologizes for any confusion this may have caused.
Did you know you can use Ascend to enroll a member by phone or video chat?
Ascend makes enrollments even easier by allowing any broker to complete a compliant enrollment by phone! In addition the Ascend Mobile App can be used to complete an enrollment by video chat!
- Click here to download the Ascend RATE Quick Start Guide.
- Click here to download the Ascend Video Enrollment Guide.
To obtain your own RATE number please contact your local sales leader or call the Broker Support line: (866) 822-1339. The Ascend help desk cannot provide you with a RATE telephone number.
Testing out Ascend:
If you have not tried out the Ascend platform, you can test the entire process before you use it. You can try out submitting an application through Ascend in the Sandbox. This will help you use Ascend with confidence.
Reminder: Do not submit test applications in live production.
Keep scrolling down for useful tips, resources, and reminders.
- Click here for instructions on how to download the Ascend Mobile App (AMA).
- Click here for access to Ascend via the internet. Note: SOAs are still required when enrolling via the Ascend internet platform and can be downloaded here.
- Your username is: email@example.com
- Your temporary password is: Wellcare123 (Case sensitive)
- If the temporary password does not work, you can select Forgot Password to reset.
- You will be prompted to change your password upon first login.
- Click here for more information about Ascend and other helpful Application & Enrollment Tools.
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