Double-Check That Address
to help ensure your customers get their mailed policies
A recent increase in returned mail has revealed some addresses are being cut-off in the address line, as well as instances of the “Verify the Address” step of the application not returning viable addresses. Please help ensure your customers can receive their mailed policy and other important documents by verifying addresses are entered correctly on the application and confirming the suggested (“We found”) address is correct before continuing with the selection.
What to look out for:
- When the Applicant’s Mailing Address is different than their Home Address – Be sure both addresses are included on the application. It is important to include a mailing address in the designated section of the application, especially if it is a PO Box address, for mail delivery.
- When the Applicant’s address includes an Apartment or Suite Number – Enter the Apt/Ste # on Address Line 2 to prevent the Apt/Ste # from being cut off from the address. See an example below.
- When reviewing the “verify the address” step – closely check the address entered on the application and verify it is not missing any part of the address (Apt/Ste #). Also, verify City and State haven’t moved to the wrong field. You can click on “Change” if edits are needed.
· Before selecting the suggested alternative address instead of “use what I entered,” closely ensure the alternative address is correct. The suggested alternative address may not be correct and may be very different from the address entered.
Thank you for helping your customers have the best possible experience with SureBridge products and helping to ensure they receive a mailed policy and other important documents.
Questions?
Contact SureBridge if you need help with anything we mentioned in this email.
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