Medicare Open Enrollment Period returns in January: Join a “Rules of the Road” webinar
On November 29, Aetna is hosting a free webinar to review the CMS guidelines for the Medicare Advantage (MA) Open Enrollment Period (OEP). During the call, Aetna will cover all the ins-and-outs of OEP so you’re ready to assist your clients starting January 1.
What is OEP for Medicare?
From January 1 – March 31, members can make a one-time election to switch to another MA plan (with or without Part D coverage) or
to return to Original Medicare (with or without Part D coverage). Download an OEP overview flyer for more information.
During MA OEP, plan sponsors and producers aren’t allowed to solicit MA/MAPD enrollments. For details on what you can and can’t do, please review section 40.7 of CMS’ 2019 Medicare Communications and Marketing Guidelines. Attend Aetna’s webinar on November 29, for in-depth look at CMS’ guidelines.
Check out the 2019 Journey Handbooks
When your clients enroll in one of our 2019 MA/MAPD or PDP plans, they’ll get Journey Handbook as part of their welcome kit. The handbook helps new members make the most of their plan in 2019. Inside the handbook, they can find information about:
Below are links to the 2019 handbooks. Download a copy to review so you are prepared to answer your clients’ questions.
|Aetna MAPD handbook||Aetna Coventry MAPD handbook|
|Aetna PDP handbook||Innovation Health MAPD handbook|
Topics in the handbooks include:
|• Getting started
• Member tools
• How to find a PCP
• Behavioral health
• Urgent care vs ER
• Aetna Rx Home Delivery
• Aetna Specialty Pharmacy
|• Why tiers matter
• How to read a formulary
• Understanding drug payment stages
• Case management services
• Medication therapy management
• Key terms and more
Is a fitness membership important to your clients? SilverSneakers has on-the-go options
If your clients enroll in one of our 2019 MA/MAPD plans, they can get a free fitness membership at one of the 15,000+ participating SilverSneakers® locations nationwide.
PLUS, with the new and free SilverSneakers GO™ app, it’s easy for members to exercise on the go. The app lets you:
- Find nearby locations and check amenities
- Schedule a workout
- Select an adjustable workout program
- Set reminders and log workouts
Get a discount on E&O coverage
Did you know Aetna and Aetna Coventry Medicare agents are eligible to receive a discounted rate on errors and omission (E&O) coverage? Yep. There’s a special program, administered by Gallagher MGA Insurance Services, that offers E&O coverage packages for agents and agencies. Learn more or apply online.
Need assistance? Here’s who to call (for brokers only)
|Filling out enrollment applications||Aetna Medicare Broker Services Department
8 a.m. to 8 p.m. ET, M – F
(Open Saturday, November 17,
9 a.m. to 2 p.m. ET. Closed Saturday, November 25.)
|Enrollment options (fax, mail, electronic/Ascend)|
|Getting access to the Ascend app|
|2019 plan benefits
Select prompt 2 to be directed to 2019 plan benefits
|Looking up in-network providers
Before calling the hotline, check our online tools:
|Provider Lookup Hotline
7 a.m. to 9 p.m. CT
Monday – Friday
(Available during AEP only,
for ready-to-sell brokers)
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