Update to our COVID-19 policyholder processes
60 day free look period
In a continuing effort to aid policyholders NGL is extending the end date of the 60 day free look period from July 1, 2020 to September 1, 2020. This means policies that issued between April 22, 2020 through September 1, 2020 will be eligible for the extended free look time frame of 60 days instead of the contractual 30 days.
120 day Grace Period
NGL will continue to offer the extended 120 day grace period for policyholders as long as the pandemic continues. Prior to returning to their normal grace period of 60 days, NGL will determine and communicate a process that keeps policyholders financial interest in mind.
Please contact your dedicated Agent Support Team at 800.988.0826, option 1, or firstname.lastname@example.org with questions.
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