Update to our COVID-19 lapse policy
During a trying year in 2020, NGL saw the need to help customers who struggled to make their premium payments on time. They extended their policy lapse timeframe in order to provide them more financial flexibility during the pandemic.
As of September 1, 2021, they will be discontinuing the temporary extension of the policy lapse period from 90 days back to 60 days as stated in the policy contract. With many payments now coming into NGL prior to their due date and more than a year of having the period extended, they feel it has given customers the opportunity to catch up on their premiums and make payments.
Please note, the lapse date of a policy and corresponding chargeback, if any, is based on the paid to date of the policy.
Click here for a copy of the letter being mailed the week of August 2, 2021, to policyholders who are at risk of lapse if another payment isn’t made before September 1, 2021. All past due policies can be viewed by running the Past Due Policy Report by accessing the ReportLink on MyNGLIC.com in the folder marked General.
The payment assistance phone line of 888.275.2641, that aided customers in making premium payments during the pandemic, will be discontinued prior to September 1, 2021.
Please contact your dedicated Agent Support Team at 800.988.0826, option 1, or firstname.lastname@example.org with questions.
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