COVID-19 customer relief phone line
To better serve their customers in these challenging times, NGL has created a dedicated phone line to help with policy issues due to hardships created by COVID-19.
If you have a customer that is in need of assistance with their NGL Preneed policy due to the pandemic, have them call 888.275.2641 with their policy number and representatives will assist them with available payment options.
Signature Guidelines and Legal Relationship FAQ
Along with the Legal Relationship FAQ these documents will ensure that you won’t have to follow up with your client for a missed or incorrect signature.
Second quarter Customer Service Statistics
NGL understands that their key to success is in the continued dedication to customer service that goes above and beyond their competitors for our agents and policyholders.
Click here for the second quarter Customer Service Statistics.
Dwayne Maddox joins NGL as new Marketing Director
NGL is pleased to announce Dwayne Maddox has joined the company as the new Marketing Director. Maddox will oversee the day-to-day operations of the marketing team, including the coordination of marketing campaigns and strategies related to NGL’s preneed and specialty insurance products.
“Maddox is a strategic marketing leader with a range of experience in leading integrated marketing communications. He is a talented marketer and relationship builder whose expertise will help take NGL’s marketing programs to the next level. We are excited for him to join our team,” said Dave Anderson, NGL Executive Vice President and Chief Operating Officer.
3 Helpful Online Tips for Funeral Homes
Welton Hong, CEO and Founder of Ring Ring Marketing, gives three tips that funeral homes can easily use in their marketing plan today. Click here to watch the video.
We Remember video now available in Spanish
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