Let’s talk Medicaid eligibility
A Medicaid ID is required to enroll in Cigna’s TotalCare plans. While dual eligible applicants receive an award letter from the state that will include its Medicaid number and Access number, they may not understand its impact. How can these customers enroll in TotalCare if they have misplaced their letter with the important information required?
The Cigna enrollment team can also verify Medicaid eligibility by using both their Social Security Number and their Date of Birth on their application.
If your dual eligible customer does not have their award letter or the information required, please include both their Social Security Number and their date of birth on their application so that eligibility can be verified and your customer can be enrolled without delay.
Please reach out to your broker manager with your questions.
email@example.com Carter Leonards
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