SureBridge Products Releasing on Friday, July 19 Prime DVH – DC, KY, OH, TX CancerWise Plus – CA Available only through age 64. Not available to seniors (ages 65+) Benefit Amounts start at $10,000 ($5,000 not available) Minimum Essential Coverage (MEC) is required to purchase CancerWise Plus The CancerWise Plan will be discontinued HeartWise – CA Available only through age 64. Not available to seniors (ages 65+) Benefit Amounts start at $10,000 ($5,000 not available) The Critical Illness Direct Plan will be discontinued Please refer to the Supplemental Product & UW Guide, training guide, and brochure on the Broker Portal for product details. See our chart for SureBridge product availability by state. Important Point of Sale (POS) Tool Impacts Updates to the SureBridge Point of Sale Tool will begin around 7 PM CST Thursday, June 18, which could cause […]
UnitedHealthcare wants to inform you about an update regarding the upcoming transportation benefit vendor change in your area that impacts Dual Special Needs Plans (DSNP) members. Members will receive communications that their transportation benefit will be changing to Medical Transportation Management (MTM) effective Aug. 1, 2019. MTM: Phone: 844.525.2346 TTY 711 Hours: 7 a.m. – 8 p.m. CT Monday – Friday Web: www.UHCCommunityPlan.com/MS What you need to know There will be no changes to the members ride benefits. Only the company providing the rides will change. National Med Trans will continue to provide service until Aug. 1. Members can continue to call the same number to schedule rides.
The State(s) of Rhode Island and Tennessee will be in a blackout period starting July 11th, 2019 through July 13th, 2019. During this time electronic services will be disabled. National Producer Database (PDB) record updates will also be delayed. For any requests submitted during this time, a communication reminder will be sent notifying recipients of the blackout. All electronic services will be restored for Rhode Island and Tennessee on July 13th, 2019. On or after Monday, July 15th, 2019, Agent On-Boarding will complete any onboard or state appointment requests received during the blackout period in the impacted state(s). You are encouraged to validate your information and changes on Jarvis (www.uhcjarvis.com) on or after July 15th, 2019. For more details, please see the respective State Department of Insurance site(s) at: Rhode Island http://www.dbr.state.ri.us/divisions/insurance/ p. (401) 462-9520 […]
Cigna’s offices will be closed Thursday, July 4th in observance of Independence Day. During this time please utilize the below tools tools that will be available until their return: AgentView AgentView offers on demand resources to check the status of an application, run production and commission reports, and the ability to provide your customer with the most current resources. ExpressApp With the simple entry of just a few demographic questions you can have your customer’s Medicare Supplement or any other product’s premium quote to them with the click of a button.
Highmark and Uniontown Hospital announce Medicare Advantage agreement Highmark Blue Cross Blue Shield and Uniontown Hospital announced today, that the Fayette County-based health system will rejoin Highmark’s Medicare Advantage networks, effective July 1. All Highmark Medicare members, including those in Security Blue HMO-POS, Freedom Blue PPO and Community Blue Medicare HMO and PPO will now have in-network access to Uniontown Hospital. Read the press release below: “Our Medicare Advantage members choose Highmark for the wide range of benefits we offer and the provider networks that allows them to get the care they need close to home,” said Ellen Galardy, Highmark’s vice president of Senior Markets. “We are happy to once again have Uniontown Hospital in our Medicare Advantage network for our members in Fayette County.” The two organizations also announced a multi-year contract extension, which will ensure that Highmark Blue […]
Disregard DocuSign Email – no Action Required You may have received an email from DocuSign requiring your action to update your DocuSign Connect integration for certificate renewal. Please disregard this email, as there is no action required by you at this time. The upgrades DocuSign is referring to in the email will be handled by the SureBridge IT Department. Individual users should not have received the email. DocuSign “Sign Via Text” URL Link Issue for Verizon Customers Please be aware, Verizon has recently implemented a new security measure which is blocking SureBridge Text messages containing the URL link for customers to sign their DocuSign Documents. It appears they are only blocking the Text messages containing the URL link, not the messages containing the signing code sent for Email Signature. Therefore, until Verizon has resolved this issue, customers with Verizon […]
Ready. Set. Sell! SureBridge Product Releasing on Friday, June 21 Prime DVH* – LA, MO, ND, NM, NV, UT Please refer to the Supplemental Product & UW Guide, training guide, and brochure on the Broker Portal for product details. See the chart for SureBridge product availability by state. *Reminder Agents must complete the mandatory SureBridge University product training modules on the new Prime DVH by June 22, 2019. This deadline is in effect, regardless of whether this product has been released in your state. If training is not completed by June 22, you will be in jeopardy of being suspended from selling SureBridge products. Important Point of Sale (POS) Tool Impacts With the release of the Prime DVH and the new 2019 application, the following updates will be made to the POS Tool: Accident Disability Direct Changes All Benefit […]
New policy quoting changes in effect July 1, 2019 Changes coming soon Beginning July 1, 2019 Cigna will be implementing a policy change on how business is quoted. They currently allow policy quoting 180-days prior to the effective date. The new change will now limit quoting to 90-days between the signature date of the application to the effective date. This policy change will affect all Cigna products, including all Medicare Supplement Open Enrollment (OE) and Guaranteed Issue (GI) business, within their family of companies: American Retirement Life Insurance Company (ARLIC), Cigna Health and Life Insurance Company (CHLIC) and Loyal American Life Insurance Company (Loyal). Any application requesting an effective date other than 90-days must be written prior to June 30th and in-house no later than July 10th. After the implementation of this policy change on July 1st, Cigna will no […]
Important Update to Gerber Life’s Pre-Appointment States Effective June 1, 2019 Gerber Life Insurance received notification that Texas will no longer allow appointment backdating. As a result, Texas will be considered a pre-appointment state effective June 1, 2019. Agents submitting business in Texas must be appointed with Gerber Life in advance.
Global Network Outage this Wednesday, May 22 Please be aware that the SureBridge IT Department will be conducting a network upgrade on Wednesday, May 22, beginning at 9:00 PM CT and last approximately five hours. There will be no network or internet connectivity during this time. Systems such as the SureBridge POS Tool, Agent Registration, and the Broker Portal will be impacted during this timeframe. Please plan accordingly.